Absolutely. All of our teams have undergone extensive training, have had their backgrounds and references checked, and are fully insured and bonded. Our training period can last up to eight weeks, and all of our professionals are full-time employees of Maid Of New York, not contractors.
Are you bonded and insured?
Maid Of New York is both bonded and insured. We understand your trust in us to be in your home and are always cautious. In the unlikely event that an object is damaged, please notify us via email or phone within 24 hours of the appointment completion.
Is my service guaranteed?
Our goal is to provide the best experience. We offer a 100% satisfaction guarantee. If you are not completely satisfied, please contact us within 24 hours, and we will return to make it right.
Do I need any supplies or equipment?
No. Maid Of New York takes pride in offering environmentally friendly cleaning services. We bring all the eco-friendly supplies and equipment needed – a vacuum, swiffer, handy wipes/cloths, trash bags, eco-friendly green cleaning products, and so on. Mrs. Meyer’s clean day products are used and endorsed by us. If you prefer specific supplies, let us know, and we will use any products you leave out for us. Please review the terms of service for supplies and equipment.
How do I schedule a clean?
It’s simple. Visit our services and click the book now button to easily and securely schedule your appointment. You will receive an email confirmation of your appointment within seconds of scheduling it, as well as an email reminder 24 hours before your appointment date.
What areas do you serve?
Currently serving New York City. Zip codes can be found on our booking page. If you live in Brooklyn or Queens, please contact us about our services.
How do I leave special instructions?
Please leave us a message in the note section on the day of booking your appointment. You can also call, email, or leave us a note at your home.
Do you offer gift certificates?
We certainly do! Whether it’s for mother’s day, father’s day, valentine’s day, a birthday or anniversary, or even to assist a friend in need. Whatever the occasion, we can send our gift certificates directly to the recipient or to you. For more information, please contact us.
Do I have to be home?
No, you do not have to be home; you can leave your keys for us to enter, and we will take it from there. When booking your appointment tell us where the keys will be in the notes section. Otherwise, just give us a call. Some customers prefer to leave their keys with the doorman or other.
What should I do to prepare for the clean?
We do ask you to take a few minutes the night before to pick up personal clothing, toys, and other household items. The fewer items we have to pick up, the more we can concentrate on cleaning.
What if I have pets?
Our teams work safely around pets, and all our cleaning products are non-toxic and harmless. However, if you would like to give us specific instructions regarding your pets, please do so.
Do the cleaners speak english?
Absolutely. All team members speak english.
Who is going to clean?
Our teams are comprised of highly skilled professionals. The service includes two people. The subscription service is made up of 1 to 2 people. If you have any further questions, please get in touch with us.
Will I always get the same team?
Our goal is to have the same team clean your home every time. However, circumstances like sickness, weather, holidays, and accidents might cause a different cleaner to clean your home.
Flat-rate vs hourly rate?
Prices on our website are flat-rate. Our hourly rate is $99 an hour. If you need service by the hour, contact us.
Flat-rate pricing is a fixed price.
Hourly rate is by the hour.
Please Note – That flat-rate and hourly rate pricing includes a team of 2 people.
What payments do you accept?
We accept all major credit and debit cards (visa, master, discover, and amex). We do not accept cash or checks. However, you can tip your team for services with cash or check.
When does my card get charged?
Your card will be charged on the day of booking your appointment. Subscription (recurring service) billing is done seven days before your appointment date.
How long do it take to get a refund?
It generally takes 7 to 10 days, whether a full or partial refund.
Do I pay for additional baths?
A total of one bathroom is included with our flat-rate service. Additional bathrooms can be added as extras when booking. Please round all half baths up, as we want to ensure the proper amount of time and quality.
How can I change my service?
You can make changes by contacting us.
Additional rooms in pricing?
A study, office, playroom, TV room, or any other alternately purposed bedroom is considered an additional bedroom in pricing. We do not substitute in sizing! Kindly select the correct home size.
Service type and time?
On the day of service, your team will give you a more accurate estimated time based on the condition of your home. If extras are selected when booking, additional time is added. Please keep in mind that if the condition of your home does not fall under one of our recommended cleans. The team will notify you about upgrading to an hourly rate of $99/hr.
Home sizing and type?
We offer studio, one, two, three, and four-bedroom apartments with up to four bathrooms. Suppose your home does not fit within our recommended home size. The team will notify you of the option to upgrade to an hourly rate of $99 per hour. For larger homes, custom jobs, private houses, lofts, duplexes, brownstones, and townhouses our hourly rate is $99/hr. If you have any questions, please get in touch with us.
How can I tip my team?
You can tip your team before or after your appointment. Tipping is an effective way to express your gratitude and appreciation. Customers can tip online when making an appointment or in cash/check on the day of service. Tips are given to the team that services your home, not to Maid Of New York.
*Please Note – Billing for recurring subscriptions is done seven days in advance. Recurring teams consist of 1 to 2 people. If you have additional questions contact us.
Rescheduling my appointment?
Recurring services can only be canceled; we do not offer subscription rescheduling. You can cancel by logging into your account or by contacting us. If you want to cancel a cleaning, you may do so 24 hours before your appointment.
Please Note – If you cancel your scheduled cleaning, the next recurring appointment will be billed at the original price to bring your home back up to maintenance level.
Can I change my subscription?
Yes, you can. Contact us if you would like to make any changes.
Do I have to be home for service?
No. You can provide us with a set of keys to keep on file or leave your keys with the doorman.
Are you moving?
Awesome, and congratulations. Contact us, and we will make the necessary changes and adjust your recurring pricing to accommodate your new home.
If my appointment falls on a holiday?
We will do our best to schedule your appointment before the holiday or the next available day.
How can I tip my team?
You can tip your team with cash or check on the day of your scheduled appointment. Or contact us to tip by credit card.
Can I stop my recurring service?
You may cancel your recurring service at any time. No questions asked!
You can cancel any appointment 24 hours before your appointment date. Customers failing to provide us with a 24-hour notice of cancellation will be charged a fee of $59 for late cancellations.
You can make any schedule changes 24 hours before your appointment date. Later than that, there is a fee of $59 for late rescheduling.
Same-day cancellation or rescheduling?
If you cancel or reschedule within 24 to 2 hours before your appointment, a $59 fee will be charged for same-day changes.
Short notice cancellation?
Because we reserve a time specifically for you while turning potential customers and businesses away, any cancellations less than 2 hours before your appointment scheduled time will be considered as service rendered. We will not issue any refund for services.
Our professionals are always on time or before your scheduled time. Suppose your team arrives for a scheduled booking but cannot gain entry or get started. A missed appointment will be considered service rendered, and we will not issue any refunds for missed appointments.
If our team is either turned away at your door or unable to access your home upon their arrival, an attempt will be made to contact you for assistance. If you cannot be reached or you refuse service. Such a scenario shall be viewed as a lock-out/missed appointment and will be considered service rendered, and we will not issue any refunds for lock-outs and missed appointments.
What's not offered?
We do not provide the following services.
Laundry service, Ironing clothes, Exterior windows, Upholstery cleaning, Rotating mattresses, Carpet cleaning, Pet and animal waste, Hoarder cleaning, Industrial cleaning, Mold and rust removal, Reaching high surfaces, High ceiling fans & light bulbs, Moving heavy furniture, Patio or balcony cleaning.