Terms of Service
These Terms and Conditions of Use (the “Terms”) govern your access to and use of our online platforms, including websites and mobile applications, as well as your interactions with us and our services (collectively referred to as the “Site”). We encourage you to read these terms carefully before engaging with the site. The site is owned and operated by Maid Of New York, Inc. By accessing the site in any manner—whether by browsing, utilizing information, or submitting any data—you agree to abide by the terms, conditions, policies, and notices set forth herein. Please note that we may update the site and these terms periodically. Your continued use of the site following any changes constitutes your acceptance of those changes. The site is intended for users who are at least 18 years of age (or of the legal age of majority in your jurisdiction). By using this site, you affirm that you meet these eligibility requirements. If you do not meet these criteria, we kindly ask that you refrain from accessing or using the site.
Binding Arbitration
These Terms stipulate that all disputes, controversies, or claims arising between you and Maid Of New York will be resolved through BINDING AND FINAL ARBITRATION. By agreeing to these Terms, you waive your right to pursue legal action in court, including participation in a class action lawsuit, except in cases that may be addressed in small claims court or when seeking provisional or injunctive relief. Your rights will be adjudicated by a NEUTRAL ARBITRATOR rather than a judge or jury, and you cannot bring claims as part of a class action. We encourage you to review the section below titled “Dispute Resolution” for detailed information on your commitment to arbitrate any and all disputes with Maid Of New York.
Privacy
We encourage you to review our Privacy Policy, which outlines our practices and policies regarding your privacy. Our Privacy Policy is an integral part of these Terms, and by agreeing to them, you consent to our collection, use, and disclosure of your information as described both here and in our Privacy Policy.
Ownership; Limited License
The content on this site, provided by Maid Of New York or its licensors—including graphics, photographs, images, screenshots, text, downloadable files, trademarks, logos, product and program names, slogans, and compilations of the aforementioned (“Maid Of New York Content”)—is the exclusive property of Maid Of New York and its licensors. This content is protected under U.S. and international trademark, copyright, and other intellectual property laws.
You agree not to download, display, or use any Maid Of New York content from this site for publications, public performances, websites other than this site, or for any commercial purpose not directly related to Maid Of New York. Additionally, you must refrain from using the content in any way that could create confusion among consumers, disparage or discredit Maid Of New York or its licensors, dilute the value of Maid Of New York’s or its licensors’ intellectual property, or otherwise infringe upon their rights. You also agree not to misuse any Maid Of New York content or any third-party content featured on this site.
Access and Restrictions of Site
Your use of the Site is subject to the following requirements: (a) you agree not to use any electronic communication features of the Site for unlawful, tortious, abusive, intrusive, harassing, libelous, defamatory, embarrassing, obscene, threatening, or hateful purposes; (b) you will not upload, post, reproduce, or distribute any information, software, or materials protected by copyright or any other intellectual property rights (including rights of publicity and privacy) without first obtaining the necessary permissions from the rights holder; (c) you will not collect or store personal data about other users; (d) you will not use the Site for any commercial purpose without express written consent from Maid Of New York; (e) you will not upload, post, email, or transmit any advertising, promotional materials, or any unsolicited communications; (f) you will not upload, post, email, or transmit any content containing viruses or any other computer code, files, or programs designed to disrupt, limit, or interfere with the functionality of any computer software, hardware, or telecommunications equipment.
You are prohibited from using any scraper, crawler, spider, robot, or other automated means to access or copy data from the site, deep-link to any features or content, or bypass our robot exclusion headers or any other measures we implement to prevent or restrict access to the site.
Violations of system or network security may result in civil or criminal liability. Maid Of New York will investigate incidents that may involve such violations and may cooperate with law enforcement authorities in prosecuting users involved in these activities. You agree not to use any device, software, or routine to interfere with or attempt to disrupt the proper functioning of this site or any activities conducted on it.
User Account and Account Security
If a specific feature or service on the site requires you to create an account, you must complete the registration process by providing accurate, current, and complete information as prompted by the online registration form. It is your responsibility to ensure that your registration data remains up-to-date and accurate; any consequences arising from your failure to do so are solely your responsibility.
Once you have completed the registration form, you may be prompted to select a password and username. You are entirely responsible for maintaining the confidentiality of your password and account. Additionally, you are accountable for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. Furthermore, you should not email, post, or share your user ID, password, or any information that grants access to the site. Maid Of New York is not liable for any losses you may incur as a result of someone else accessing your account or using your password, whether with or without your knowledge.
We will deactivate and remove all associated credits and discounts; if we believe that you have breached this Agreement, continued non-compliance will permanently ban the services. If you have any issues, please get in touch with us immediately.
Typos and Incorrect Pricing
In the event that a product or service is listed at an incorrect price due to a typo or inaccuracies in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders for such products or services. This applies whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for a purchase that is subsequently canceled, we will promptly issue a credit to your account for the amount of the incorrect price.
Service Policy
Maid Of New York agrees to provide you with one of four different types of services, and you agree to pay the price quote given unless otherwise agreed. Full payment is due at the time of your scheduled cleaning.
Supplies and Equipment
Maid Of New York provides eco-friendly cleaning products and cleaning tools. Please let us know if you need us to use your chemicals and equipment. As a standing policy, our team is under instructions not to use bleach or bleaching agents. Should you require, instruct, and provide any bleach or bleaching agent or any other chemical not so approved or supplied by Maid Of New York. You do so fully aware that neither Maid Of New York management, the team, nor the insurance provider shall be held liable for any harm, damage, or claims arising out of its use. With that said, neither Maid Of New York management nor the team will be held liable for equipment malfunction or property damage resulting from the use of your equipment, supplies, or chemicals.
Additionally, the team will do their best when asked to use your equipment & supplies. Management cannot extend our service satisfaction guarantee on the quality of the cleaning provided if we use equipment and supplies other than our own.
Please note: Maid Of New York requires electricity and running water to perform our services correctly.
Satisfaction Guaranteed
Not Satisfied? Contact us, and we will make it right. If you are unsatisfied with your clean, you can request a (reclean) by contacting us within 24 hours of the original clean. We ask that all (reclean). Be scheduled and completed within 48 hours of the (reclean) request.
In addition, the following types of appointments are not eligible for our satisfaction guarantee: items not on our checklists, free cleans, or other recleans. We reserve the right to require additional payment and void our satisfaction guarantee for future cleans if free (reclean) is requested for an unreasonable amount of time. Please note: If you receive a (reclean), any extra services you add to that (reclean) that were not part of the service checklist and included within your original clean are not part of our satisfaction guarantee; extras will be billed accordingly.
Cancellations and Reschedules
We understand that life happens, and schedule changes are sometimes unavoidable. Our policy ensures cancellations and rescheduling are handled consistently, giving our customers and teams some predictability. This means your appointment takes priority over others, including potential new customers. If you find you need to reschedule or cancel an appointment, it can be done online or by contacting us. We kindly ask for at least 24 hours’ notice before your appointment. We appreciate your understanding and look forward to serving you!
Same-Day Cancellation
• Cancel or reschedule 24–2 hours before appointment. Fee: $59
Short Notice Cancellation
• Cancel less than 2 hours before appointment. Fee: Full appointment cost/No refund
Lock-Outs and Missed Appointments
• If our team arrives for a scheduled appointment but is unable to gain entry or get started. Fee: Full appointment cost/No refund
Pricing and Additional Charges
Maid Of New York reserves the right to amend its pricing at any time to allow for business-related cost increases. Any pricing change will become effective immediately unless stated otherwise. Any modifications to the existing services will void the original pricing of the existing services. The price of the existing services will be subjected to the new pricing change if your home condition does not fit under our recommended cleans or average home guidelines in sizing. Our service pricing will change from flat-rate pricing to customized pricing.
Cleaning Type and Estimated Time
The duration of your cleaning service may vary from the initial estimate. On the day of the scheduled service, our team will provide a more precise estimate based on the specific condition of your home. If additional services are selected at the time of booking, extra time will be factored in accordingly. In the event that your home’s condition requires a level of service beyond our standard offerings, Maid Of New York reserves the right to adjust pricing from a flat rate to a customized rate of $99 per hour.
Home Size and Type
We provide a range of living spaces, from studios to one, two, three, and four-bedroom apartments with up to four bathrooms. Additionally, we offer custom options for larger homes, private houses, lofts, duplexes, brownstones, and townhouses. Our customized service rate for larger homes is $99 per hour. Please note that if your home does not fit our standard guidelines, we reserve the right to adjust our pricing from a flat rate to a customized rate.
Refunds and Billing
We are committed to meeting our customer’s needs 100% by offering our satisfaction guarantee. Maid Of New York does not offer refunds for services rendered. In agreeing to receive service from Maid Of New York, as witnessed by your subsequent request for service, you do so with the understanding:
• That receiving service at a flat-rate or customized-rate structure established by Maid Of New York shall be viewed and billed as simply “time & labor.”
• Once “time & labor” has been extended, neither discounts, credits, nor refunds shall be available to you from either Maid Of New York or the financial institution through which you have provided payment.
• You authorize and acknowledge Maid Of New York the right to charge your account and card all applicable fees, fines, and penalties as allowed during your account’s servicing.
Safety/Right to Refuse Service
We require a safe and friendly environment for our teams. Maid Of New York reserve the right to remove our employees from your home if the home is in extreme condition or feels unsafe or threatened. By using our services, you agree to provide a safe home environment for your team.
• Notifying us in advance of any fragile items.
• Ensure that any broken glass items or dishes are picked up and placed safely in the trash to create a safe environment.
• Notifying us of pets and, if necessary, placing them in a designated area that would not threaten or harm our teams.
• Removing any biohazards, including, but not limited to, human bodily fluids, animal waste, rodent feces, insects, sharp bio-products, needles, etc.
We ask that you comply. If not, we may direct the team to leave your home at the discretion of management. Our Missed/Lock-Out Cancellation Policy will apply.
Unlock/Open Door
We encourage our customers to leave a set of keys on file to gain entry on the day of service. If you, the customer, leave your door unlocked to allow the team to gain access or give your team permission to leave your door unlocked when leaving your home, Maid Of New York, Inc. Will not assume liability for any damages or lost items resulting from your door being left open or pulled in.
Damages and Breakages
At Maid Of New York, we train our teams to exercise the utmost care and caution during cleaning. However, accidents can occasionally occur. In the event of any damage or breakage, our employees are instructed to complete an “Accident Report,” and a member of our management team will reach out to you promptly.
Please note that some breakages may happen due to “booby-trapped” conditions — situations that pose a risk for accidental damage. Examples include pictures that are not securely fastened, top-heavy items with unstable bases, wobbly objects, and previously damaged or fragile items. Under these circumstances, Maid Of New York cannot assume responsibility for accidents resulting from such conditions.
Important Information:
Antiques, irreplaceable, one-of-a-kind, and hard-to-find items are not covered under our policy. Our insurance carrier’s breakage and loss policy specifies that costs for repair or replacement in the event of damage or breakage will not be reimbursed. Items of significant monetary or sentimental value should be cleaned by the customer or relocated to a safe area on the day of service.
Before and After Photos
To ensure quality service, we reserve the right to take before and after photos during your service appointment. These images are used solely for internal purposes, such as training and quality control, to enhance our services.
Holiday
If your scheduled cleaning coincides with a holiday observed by Maid Of New York, we will proactively reach out to you to discuss rescheduling options. Our goal is to minimize any inconvenience and ensure your cleaning needs are met. We will make every effort to arrange your cleaning either before the holiday or on the next available day that suits your schedule. Rest assured, we are committed to providing you with the best possible service, even around holiday periods.
Gratuity
At Maid Of New York, while tipping is not required, it is a wonderful way to express your appreciation for the hard work of your cleaning team. Any gratuity, regardless of the amount, reflects your satisfaction and gratitude for their service.
Subscription (recurring service)
Subscriptions will be linked to the email address provided during sign-up. It is essential to use a valid email address at that time and to keep it updated throughout the duration of your subscription. If you need to change the email address associated with your subscription, you can do so by logging into your account or by contacting customer service.
Subscriber Benefits with Subscription:
Tidyup or Cleanup Clean
• 30% off weekly, 20% off biweekly, or 10% off triweekly.
Double Rewards
• Every $10 spent earns $2 clean bucks.
Perks
• Get $50 clean bucks reward after every 3 cleans.
Free Annual Clean
• Anniversary cleanup clean on us yearly.
Price Lock Guaranteed
• As a recurring subscriber, your price will never increase.
Same Team
• Always the same team members.
Subscription billing is done 24 hours before your appointment. The subscription service does not offer a rescheduling option, only cancellations. If a scheduled appointment is canceled, the next recurring appointment will be full-priced to bring your home back to the maintenance level.
CANCELLATION OF SUBSCRIPTION: ALL SUBSCRIPTION CANCELLATION FEES ARE PER THE MAID OF NEW YORK CANCELLATION POLICY OUTLINED.
Subscribers may cancel their subscription AT ANY TIME by contacting us via phone or email. SUBSCRIPTIONS MUST BE CANCELED 24 HOURS BEFORE THEIR NEXT RENEWAL DATE TO AVOID AUTO-RENEWAL.
KEY TAKEAWAYS FOR SUBSCRIPTION:
• Please provide 24-hour notice if you need to cancel a clean.
• We do not offer rescheduling on subscriptions, only cancellations. You can cancel your upcoming appointment by logging into your account or by contacting us to do so.
• If you cancel a clean, your next recurring appointment will be billed at full price to bring your home back up to maintenance level.
You can use all major credit and debit cards to pay for your subscription. If the card we have on file for you to pay for the subscription is declined for payment, you must promptly provide us with a new card, or your subscription will be canceled. If you provide us with a new card and are successfully charged, your subscription period will be based on the original sign-up date and not the date of the successful charge.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU DO NOT WANT TO AUTO-RENEW, YOU UNDERSTAND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE. YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION (FOR WEEKLY, BIWEEKLY, OR TRIWEEKLY) WITH ANY CREDIT OR DEBIT CARD WE HAVE ON FILE FOR YOU.
WE AND OUR THIRD-PARTY PAYMENT SERVICE PROVIDERS MAY REQUEST AND RECEIVE FROM YOUR PAYMENT CARD ISSUER UPDATED CARD INFORMATION, INCLUDING UPDATED PAYMENT CARD NUMBERS OR EXPIRATION DATES. IF WE OR OUR THIRD-PARTY PAYMENT SERVICE PROVIDERS RECEIVE UPDATED INFORMATION, WE MAY USE THAT INFORMATION TO PROCESS PAYMENT FOR YOUR APPLICABLE SUBSCRIPTION. YOUR PAYMENT CARD ISSUER MAY ALLOW YOU TO OPT OUT OF THIS SERVICE. PLEASE CONTACT YOUR PAYMENT CARD ISSUER FOR MORE INFORMATION.
Reward Program
Welcome to the Maid Of New York Rewards Program (“Maid Of New York Rewards” or the “Program”). These Terms and Conditions govern your participation in the Program offered by Maid Of New York, Inc. (“Maid Of New York”). By enrolling in the Program, you agree to comply with these Terms and Conditions, which are designed to ensure a rewarding experience while using our services.
Eligibility
To participate in the Maid Of New York Rewards Program, you must be at least 18 years old and a resident of the United States. This ensures that the Program is accessible to a wide range of individuals who are interested in our cleaning services. However, please note that employees of Maid Of New York and their immediate families are not eligible to participate in the Rewards Program to maintain fairness and integrity.
Enrollment
Joining the Maid Of New York Rewards Program is completely free! You can easily sign up through our website at maidofnewyork.com/booknow. By enrolling, you agree to provide accurate and up-to-date information, which is essential for maintaining your account and ensuring you receive all the benefits and communications associated with the Rewards Program. The information collected will help Maid Of New York tailor promotions specifically based on your spending habits. To manage your participation in the Rewards Program, you’ll need to create an account on our website. Each participant is allowed only one Account, and we reserve the right to terminate any duplicate Accounts.
You are responsible for keeping your Account and password confidential, as well as for all activities that occur under your Account. If you notice any unauthorized activity, please notify us immediately. For requests to replace your Rewards Program or for additional rewards, feel free to contact Customer Service. It’s also your responsibility to ensure the accuracy of the information you provide. If your Account details are not kept up-to-date, you risk losing valuable Rewards Program benefits. Maid Of New York is not liable for any benefits you may miss out on due to inaccurate or incomplete Account information.
Please note that purchases prior to enrollment are not eligible for rewards. Points are earned based on eligible purchases of add-ons and services, excluding discounts, coupons, and reward coupon redemptions. A Customer may, at their sole discretion, receive additional point bonuses as part of our Reward Holder Benefits in connection with certain transactions and/or promotions. You can easily access and update your information and check your Account status, including accrued Points, by logging into your Account or contacting Customer Service.
Rewards Redemption
Unlock amazing savings with our Maid of New York rewards program! Each Clean Buck you earn translates into discounts on eligible cleaning services. You can accumulate points and redeem them for a variety of rewards, including complimentary cleanings, free add-ons, and more! Our user-friendly redemption process is clearly outlined in terms of services and in your account on our website, making it easy and convenient for you to access and enjoy your rewards. Thank you for your loyalty!
Earning Exclusive Reward Benefits
Account Holders have the opportunity to earn Clean Bucks through their service needs, an integral part of our Rewards Program. This program is specifically designed to reward Account Holders and Subscribers for their loyalty and ongoing use of our services. You may earn Clean Bucks for each dollar spent on qualifying purchases, allowing you to maximize your benefits and enjoy more savings.
Benefits for Account Holders:
Rewards
• For every $10 spent, earn $1 in Clean Bucks. This incentive encourages regular engagement with our services and provides tangible rewards for your spending.
Perks
• Receive a $25 Clean Bucks reward after every three cleans. This benefit not only recognizes your loyalty but also offers consistent value back to you, enhancing your overall experience with our services.
Annual Clean
• Enjoy a complimentary Annual Tidyup Clean. This yearly benefit ensures that you receive a thorough cleaning at no additional cost, adding significant value to your account holder experience.
Enhanced Benefits for Account Holders with Subscription:
Frequently Cleans
• Take advantage of substantial discounts on cleaning services: 30% off weekly cleanings, 20% off biweekly cleanings, or 10% off triweekly cleanings. These savings make regular maintenance more affordable and accessible, ensuring your spaces remain clean and inviting.
Double Rewards
• As a subscriber, earn $2 in Clean Bucks for every $10 spent, effectively doubling your rewards. This enhancement provides even greater value for your investment and encourages continued subscription to our services.
Perks
• After every three cleans, receive a $50 Clean Bucks reward. This perk is designed to incentivize consistent usage and reward your commitment to maintaining a clean environment.
Annual Clean
• Celebrate your subscription anniversary with a complimentary cleanup, a special gift just for you! This gesture underscores our appreciation for your loyalty and enhances your overall satisfaction with our service offerings.
By participating in our Rewards Program, both Account Holders and Subscribers can enjoy a range of benefits that not only reward spending but also enhance the overall value of our cleaning services. Whether through earning Clean Bucks, receiving discounts, or enjoying complimentary cleans, our program is tailored to provide maximum benefits for our valued customers.
Rewards Credits and Updates
We are excited to inform you that all eligible rewards will be available in your account 48 hours after your appointment is completed. This includes your annual complimentary cleaning, which will be automatically added to your booking account each year.
To ensure you’re always in the loop, we frequently update our rewards offerings and their redemption levels. We encourage you to check your account regularly for the most current information regarding your Point balance, available rewards, and the Program Rules. Please note that adjustments to Point balances are made at our discretion to uphold the integrity of the program.
Each Clean Buck can only be redeemed a single time. To protect all our members and maintain the program’s fairness, we reserve the right to suspend or terminate your Program Account if any Reward Coupon is redeemed more than once.
Stay tuned for exciting updates and enhancements to our rewards program, and thank you for being a valued member!
Expiration and Termination of Rewards
Rewards earned through the Maid Of New York Rewards Program will expire 365 days from the date they are earned, unless otherwise specified. This policy encourages subscribers to utilize their rewards within a reasonable timeframe. Subscribers are responsible for keeping track of their Clean Bucks and their expiration dates to ensure they make use of their rewards in time.
Please note that Clean Bucks are void if sold or exchanged for cash or other consideration, or if received in violation of the terms and conditions of this Agreement. Clean Bucks have no cash value, are non-negotiable, and cannot be redeemed, either in whole or in part, for cash. They do not constitute property of any participant and may not be brokered, bartered, attached, pledged, gifted, sold, or transferred. Additionally, they cannot be used in violation of the terms and conditions of this Agreement. Clean Bucks from multiple participating accounts may not be combined or transferred to any other type of reward. If Clean Bucks are used for a service and the appointment is subsequently canceled, those Clean Bucks will be credited back to the account. Void where prohibited.
Account Management
Subscribers can manage their accounts through the Maid Of New York website. It is your responsibility to keep your account information current and secure. This includes updating any changes to your contact information and monitoring your account for any unauthorized activity. Please notify us immediately of any unauthorized use of your account so that we can take appropriate action.
Communication
By enrolling in the Maid Of New York Rewards Program, you consent to receive promotional emails and notifications regarding the Program and our services. These communications are designed to keep you informed about new offers, changes to the Program, and tips on how to maximize your rewards. You may opt out of marketing communications at any time if you prefer not to receive these updates.
By participating in the Maid Of New York Rewards Program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This agreement ensures that both Maid Of New York and our subscribers have a clear understanding of the Program’s benefits and requirements.
Credit and Debit Cards Payments
You can conveniently purchase products and services on the site using credit and debit cards issued by U.S. banks. When a credit card is used for a transaction, Maid Of New York may obtain preapproval for an amount up to the total payment. If you wish to use a different credit card or update your card information, please do so online. Be aware that this may temporarily delay your ability to make online payments while we verify your new payment details.
By making online payments, you represent and warrant that (a) any credit card, debit card, and bank account information you provide is accurate, complete, and up-to-date; (b) all charges incurred will be honored by your credit or debit card company or bank; (c) you will pay all charges, including applicable taxes; and (d) you are the authorized user of the card in question and have the right to make purchases or transactions using that credit card.
Content Accuracy
While we strive to provide accurate and timely information on the site, please be aware that it may not always be completely accurate, current, or comprehensive. This includes content provided by Maid Of New York, which may contain technical inaccuracies or typos. The information published on the site is intended solely as a convenience for our customers and is provided for informational or transactional purposes only.
In our commitment to delivering the most reliable information possible, we may update or change content without prior notice, including details regarding our policies, products, and services. We encourage you to verify any information before relying on it. Any decisions made based on the information available on the site are your sole responsibility, and Maid Of New York will not be liable for any outcomes resulting from such decisions.
Third-Party Content
This site may include hyperlinks to external websites that are not maintained or affiliated with Maid Of New York. These links are provided solely for your convenience and do not imply any sponsorship or association with this site or Maid Of New York. We make no representations or warranties regarding the content, completeness, or accuracy of these third-party sites.
Please be aware that any information you submit on a third-party site accessed through this site is subject to that site’s privacy policy. Maid Of New York has no control over how your information is collected, used, or managed by these external websites.
Disclaimer of Warranties
THIS SITE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. MAID OF NEW YORK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE OR ANY INFORMATION OR SOFTWARE CONTAINED HEREIN. We do not guarantee the reliability of the features on this site, the Maid Of New York content, or any other elements of the site, and we disclaim all liability for any service failures. You acknowledge that any reliance on such materials or systems is at your own risk. Furthermore, Maid Of New York makes no representations regarding how long any Maid Of New York content will be preserved.
YOU ASSUME FULL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, RELATED SERVICES, AND ANY LINKED WEBSITES. MAID OF NEW YORK DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. IT IS YOUR RESPONSIBILITY TO IMPLEMENT PROCEDURES ADEQUATE TO MEET YOUR NEEDS FOR DATA BACKUP AND SECURITY.
Warranties for products or services offered, sold, and distributed by Maid Of New York are subject to separate terms and conditions, if any, provided with or in connection with the relevant products or services.
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL MAID OF NEW YORK BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OR INABILITY TO USE THIS SITE. MAID OF NEW YORK SHALL NOT BE RESPONSIBLE FOR DAMAGES RESULTING FROM ERRORS, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURES, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO THIS SITE’S RECORDS, PROGRAMS, OR SERVICES.
FURTHERMORE, UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL MAID OF NEW YORK, ITS AFFILIATES, OR AGENTS BE LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, THIS LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Dispute Resolution; Binding Arbitration
Agreement to Arbitrate All Disputes. Except for qualifying small claims and provisional relief as specified below, you agree that all disputes, controversies, or claims arising between you and Maid Of New York (hereinafter referred to as “Claims”)—including those related to the Site, its use, these Terms, and/or the Privacy Policy—will be resolved through binding and final arbitration in accordance with the current comprehensive arbitration rules and procedures of JAMS (“JAMS Rules”). The arbitration process will be overseen by a single arbitrator, chosen in line with the JAMS rules. The arbitrator’s decision, judgment, or award will be final and binding on all parties and may be enforced in any court with jurisdiction. This agreement is governed by the Federal Arbitration Act (“FAA”) and applicable federal arbitration laws. The arbitrator will apply New York law in accordance with the FAA and relevant statutes of limitations while honoring all recognized claims of legal privilege. Importantly, the arbitrator—not any federal, state, or local court or agency—will have exclusive authority to resolve any disputes concerning the arbitrability of claims, as well as the scope, applicability, interpretation, and enforcement of this arbitration agreement, along with the interpretation, applicability, enforcement, and formation of these terms and/or the Privacy Policy.
Small Claims and Provisional Relief
This arbitration agreement does not prevent you from pursuing qualifying small claims in small claims court. If your claims meet the criteria for small claims court, you may bring those claims there, as long as the matter stays within that court and proceeds solely on an individual (non-class, non-representative) basis. Furthermore, both you and Maid Of New York reserve the right to seek provisional or injunctive relief in any court of competent jurisdiction. This includes requests for pre-arbitral attachments or preliminary injunctions. Such requests will not be seen as incompatible with these terms, nor will they waive your right to have disputes settled through arbitration as specified herein.
Waiver of Class Action
You may not serve as a class representative, private attorney general, or participate as a member of any class of claimants regarding any claim. Claims cannot be arbitrated on a class or representative basis. The arbitrator is limited to deciding only your individual claims and may not consolidate or join the claims of other individuals or parties, even if they are similarly situated.
Arbitration Cost Overview
If you initiate arbitration against us, you will not be responsible for the professional fees related to the arbitrator’s services or any JAMS fees. Should you demonstrate that the costs of arbitration would be prohibitive compared to litigation expenses, Maid Of New York will cover as much of your filing and hearing fees as the arbitrator considers necessary to ensure that arbitration remains a viable option. In the final award, the arbitrator may distribute the costs of arbitration and the arbitrator’s compensation among the parties in any manner deemed appropriate. According to the JAMS rules and procedures, the arbitration will take place at a location determined by the arbitrator, provided it is reasonably convenient for you, or at another location mutually agreed upon by both parties.
Arbitration Compliance
If any part of this arbitration provision is deemed invalid, unenforceable, or illegal (except for the clause stating that claims will not be arbitrated on a class or representative basis), or if it conflicts with the rules and procedures established by JAMS, the remaining provisions of this arbitration agreement shall continue in full force and effect. They will be interpreted as if the invalid, unenforceable, or conflicting provision were not included. However, if the provision regarding the prohibition of class or representative arbitration is found to be invalid, unenforceable, or illegal, then the entire arbitration provision will become void, and neither claimant nor Maid Of New York will have the right to arbitrate their dispute.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO BRING A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS ALLOWED BY JAMS RULES AND PROCEDURES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR MAID OF NEW YORK WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION.
Solicitation of Employees
At Maid Of New York, we invest heavily in training our teams. Upon hiring, our employees sign a non-compete agreement that prohibits them from providing services to any past, present, or prospective clients within our current service coverage area, both during their employment and for a full year following their departure or dismissal.
By requesting our services, all clients agree not to solicit, entice, or influence any current or former employee who is still bound by their non-compete agreement. This includes any attempts to engage services directly or indirectly, individually, or through a family member or another person or company. Violating this agreement will result in a $35,000 finder’s fee assessed against your account, due and payable within 30 days from the date of assessment.
If you wish to hire, directly or indirectly, one of our current or former employees who remains under contract with Maid Of New York, we can facilitate their release from the non-compete agreement for a referral fee of $15,000. We consider our employees to be our most valuable asset, and we charge accordingly.
Site Closure Terms
Maid Of New York reserves the right, at its sole discretion, to discontinue this site or any part of it at any time, with or without notice. Additionally, Maid Of New York may restrict your access to the site without prior notification. You acknowledge that you have no rights to this site, and Maid Of New York will not be liable to you for any discontinuation of the site or for the termination of your access to the site or any content you may have posted.
Other Important Details
These Terms constitute a binding agreement between you and Maid Of New York, accepted by you upon your use of the Site or your account. They represent the complete agreement between you and Maid Of New York regarding your use of the site and your account. Any other terms of service, return, and warranty policies on our site are hereby incorporated by reference into these Terms. Both parties acknowledge that no partnership is formed, and neither you nor Maid Of New York has the authority to obligate or bind the other. If Maid Of New York does not take action in response to a breach by you or anyone else on any occasion, it does not waive its right to act on future or similar breaches. Should any provision of these Terms be found to be unlawful, void, or unenforceable, that provision will be considered severable from the Terms and will not affect the validity or enforceability of the remaining provisions. Maid Of New York may assign this agreement, in whole or in part, at any time, with or without notice to you. Conversely, you may not assign this agreement or any part of it to any other person; any attempt to do so is void.
Changes to this Agreement
At our sole and absolute discretion, we reserve the right to change, modify, add to, supplement, or delete any of the terms and conditions of this Agreement at any time, effective with or without prior notice. Suppose any future changes to this Agreement are unacceptable or cause you to no longer comply with this Agreement. In that case, you must terminate and immediately stop using the Maid Of New York services. Your continued use of Maid Of New York services following any revision to this Agreement constitutes your complete and irrevocable acceptance of all such changes.
I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THESE TERMS OF USE AND PRIVACY POLICY AND AGREE THAT MY USE OF MAID OF NEW YORK SERVICES IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
If you have any questions regarding the preceding information, please don’t hesitate to reach out to us at the following email address: [email protected]
Effective Date: October 20, 2024